Bruce is a Contact Center Executive with over 25 years of senior management experience in designing, building, and leading best-in-class Contact Center operations both domestically and internationally. He has a reputation for operational excellence and strong team-based cultures.

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In addition to a degree in Accounting from Wilkes University, Bruce holds an MBA from the University of Arizona.  He is fluent in Spanish in addition to his native English.

Debra has provided consulting services for hundreds of multi-million dollar projects in multiple countries.  She is a strong operations professional skilled in Team Management, Project Oversight, and Budget Design. 

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Debra has earned both a Bachelor of Architecture degree and a Master of Science in Architecture degree from the University of Arizona.  She has a keen eye for form as well as function. 

Andres is a Honduras native, currently residing with his family in Panama.  He is a professional in operations and logistics, specializing  in process management and quality assurance. With his background in engineering and his experience as a manager, he can deal effectively with both technical issues and team work organization. Andres has the ability of motivating groups of people to become a high performance work team and accomplish high standard goals.

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Andres has a degree in Engineering and an MBA from UNITEC University Centroamericana.   He is fluent in Spanish and English.

Glenn is a Linguist who is fluent in 5 languages.  He has a passion for detail in both Verbal Delivery and Quality of Contact.  In his leisure time he designs language instruction for social media.  Glenn holds degrees in French and Chinese from the University of Arizona, and is an active Reservist in the US Marines.